Services

We help companies make positive changes on a micro and macro level. Every company is unique and has its own set of challenges. We create customized solutions by drawing from over four decades of experience and applying our proven, professional tools to solve your challenges.

ENGAGING MULTI-GENERATIONS IN THE WORKPLACE:

“More than 60% of employers say they are experiencing tension between employees
from different generations.”

This situation effects: morale, productivity, retention, employee and customer satisfaction and ultimately your bottom line.

Engaging Multi-Generations in the Workplace Workshops help managers understand:

• the different perspectives of each group
• how they got there
• what they want
• how to capitalize on each other’s strengths to develop a better work environment

Contact us for more information about this exciting and timely work session to improve communication, collaboration and synergy in the work environment.

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CUSTOMER FOCUS:

Assembly of Customer Experiences (ACE)

Discover your customers overall experience with your company with ACE.
The main elements of ACE are:

• Determine your objective for gathering your customer’s experiences
• Customize a survey
• Professional business personnel contact selected customers via phone
• Record and clarify customers comments
• Produce a report tying back to the objectives

Benefits of ACE:

• Obtain real customer testimonials
• Unlike surveys, very personalized
• Get specific information on how you compare with competitors
• Determine areas for improvement
• Discover what your customers really think about your company
• Very affordable

Contact Gentle Ears for a free consultation today!
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COPYWRITING THAT SELLS:

No Cliché Client Based 5 Step Copywriting Approach

• Words
• Persuasive Copy Contains the Following
• Client based
• Process
• Bona Fides

Words

• Words Move Product
• Words Move Services
• Words Move Prospects to Buy
• Do Your Words Move?
• If Not Now, When?

For more info click this link:: Copywriting That Sells

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MYERS-BRIGGS WORKSHOPS:

Would you like to improve morale, productivity, communication, collaboration, leadership and customer satisfaction?

Myers Briggs self-assessment tool increases self-awareness, provides an understanding of different
preference types in self and others, which leads to open communication and collaboration by focusing
on one’s strengths and the strengths of others.

Our customized MBTI Workshops are interactive and fun sessions that improve interpersonal skills:

• Communication
• Problem-Solving
• Conflict Resolution
• Decision Making
• And More…

Consultations are customized to accommodate individual sessions, as well as intact teams or diverse groups. Participants complete a self-assessment via an on-line web-based tool and receive reports (both individual
and group available), and coaching to create action plans that result in performance changes that impact business results.

Myers-Briggs Workshops
Common Topics to Address Business Concerns:

Program	Session Focus
Teams	Practical application to team core issues of communication, team culture, leadership, change, problem solving/conflict resolution, and stress help individual team members understand how their MBTI results relate to their contributions on a team.
Dealing with Conflict	How to develop effective conflict management strategies and how organizations can best approach, communicate during, and resolve conflict situations.
Individual Change	Practical tips and guidance on dealing with individual reaction to change, transitions, stress, and more.
Organizational Change	Practical tips and guidance on change management and how managers lead their employees through change such as: resistance strategies, transitions, stress and more.
Career Development	How to apply personality type theory to specific career development process steps by building awareness of individual’s blind spots.
Selling	Building customer relationships with MBTI to: Understand how customers are different Hear to customers’ needs and talk their “language” Build the necessary relationship for action.
Culture	Approaches to understanding cultural differences related to MBTI such as: cultural behaviors or cross-cultural training for global organizations.
Career Decisions	How type affects career exploration and explores preferred work tasks and environments, as well as strategies for improving job satisfaction.
Leadership	Participants experience the practical usefulness of type while working as leaders in their organizations by focusing on their own behaviors in key leadership areas to better understand and build on their strengths.
Emotional Intelligence	This session links MBTI type results to enhance EQ competencies, which directly correlate with leadership success.